1. Scope of this policy
This policy explains how CoolCore handles information when you visit our website, request a PC health check, purchase a diagnostic kit, or contact our San Jose team. It applies to information collected through this site and through ordinary business communications.
2. Information you provide
We may receive your name, email address, phone number, system specifications, symptoms, preferred appointment details, and the contents of your message. We ask only for details needed to respond, schedule service, prepare a report, or fulfill an order.
3. Information collected automatically
Our hosting environment may record an IP address, browser type, device information, referring page, and request timestamps for security and reliability. Cookie preferences are stored locally in your browser so the banner does not appear after you decide.
4. How we use information
We use information to answer enquiries, arrange appointments, provide thermal guidance, process requests, maintain service records, improve page content when optional measurement is enabled, and protect the site against abuse. We do not use diagnostic details to make automated decisions about you.
5. Service providers
We may share limited information with hosting, scheduling, payment, email, and professional service providers that help us operate CoolCore. They receive only the information necessary for their task and must handle it under appropriate confidentiality and security obligations.
6. Retention
Enquiry records are retained while we need them to provide service, resolve a question, meet accounting requirements, or protect our legal interests. We periodically remove records that no longer have a business or legal purpose.
7. Security
We use access controls, reputable infrastructure, and reasonable operational safeguards designed to protect information. No internet transmission is guaranteed to be completely secure, so please do not send passwords, payment card numbers, or other unnecessary sensitive data through the contact form.
8. Your choices and rights
You can ask what personal information we hold, request correction or deletion where applicable, or withdraw optional cookie consent. To make a request, email [email protected]; we may verify your identity before acting.
9. Children and changes
CoolCore is intended for adults arranging computer maintenance and is not directed to children. We may update this policy when our practices or legal obligations change; the date above identifies the current version.
10. Contact
Questions about privacy can be directed to [email protected] or CoolCore, 2478 Technology Drive, Suite 120, San Jose, CA 95110.